The instrument is never really the point — what matters is whether it fits into everything happening around it, upstream and downstream, before and after.
I've learned that the most common obstacle isn't resistance — it's that people simply don't know a tool exists. Sometimes the entire job is just putting it on their radar.
Whether it's a lab automation platform or an EHR, my focus is always on how something aligns clinically, not just mechanically — a sample transferring correctly means nothing if the clinical steps around it were skipped.
Some of the best moments in an implementation are the ones where my job is to walk away — handing validation entirely to the people who'll own the system, because ownership is what actually builds confidence.