Field Application Specialist — Healthcare Technology Implementation
Copan Diagnostics
Jul 2024 – Present
- Lead end-to-end implementation and deployment of Copan WASP, WaspLab, UniVerse, and URIVerse laboratory automation solutions, integrating new technology into existing clinical workflows while minimizing operational disruption.
- Troubleshoot complex hardware, software, and workflow issues through root cause analysis, partnering with engineering, service, and software teams.
- Design and deliver end-user training programs that improve technology adoption, workflow efficiency, and user confidence across diverse healthcare environments.
- Evaluate laboratory workflows and operational performance post-implementation, improving client throughput by an average of 15% through workflow redesign.
Medical Laboratory Technologist
Northside Hospital Atlanta
Nov 2022 – Jul 2024
- Led implementation and workflow integration of the Siemens Atellica chemistry platform, coordinating software troubleshooting, validation, staff training, and cross-functional collaboration.
- Performed root cause analysis of instrument and workflow issues, reducing system downtime by 20% while improving operational reliability.
- Partnered with IT and multi-disciplinary stakeholders to validate laboratory software integrations and maintain accurate LIS data exchange.
Medical Laboratory Technologist
ARUP Laboratories
Aug 2020 – Sep 2022
- Analyzed laboratory supply utilization trends and implemented inventory management improvements that reduced shortages by 30%.
- Led root cause analysis for laboratory data discrepancies, implementing corrective actions that reduced error rates by 2.5%.
- Developed a data-driven inventory management process, reducing waste by 15% and improving procurement efficiency.
Program Coordinator / Director
HJG Peer Mentoring
Apr 2018 – Dec 2019
- Directed cross-functional teams responsible for planning, budgeting, logistics, and execution of large-scale organizational initiatives.
- Increased mentor recruitment by 15% and mentor retention by 30% through strategic program development.